Nidhibon Luxury Forest Resort provides online booking services for rooms, packages and hospitality experiences. Since our services are reservation-based rather than physical products, traditional product returns are not applicable. However, customers may be eligible to cancel or modify a booking and receive a refund according to the cancellation and refund conditions applicable to the particular reservation.

Before completing an online booking, customers should carefully review the selected room or package, booking dates, number of guests, total amount, payment requirements and applicable cancellation conditions. Different rooms, packages, promotional offers and special rates may have different cancellation and refund conditions. The specific conditions applicable to a booking will be communicated during the booking process or in the booking confirmation.

Customers who wish to cancel or modify a confirmed reservation should contact Nidhibon as early as possible using the contact details provided on the website or booking confirmation. Cancellation requests will be reviewed according to the applicable booking terms. Depending on the cancellation period and booking conditions, the customer may receive a full refund, partial refund or may not be eligible for a refund.

Certain promotional rates, discounted packages, special offers, advance purchase bookings, event bookings and customized reservations may be non-refundable or may have specific cancellation conditions. Such conditions will apply to the booking once the customer completes the reservation.

If a customer fails to arrive at the resort on the scheduled check-in date without cancelling the reservation or contacting the resort in advance, the booking may be treated as a no-show. No-show bookings may not be eligible for a refund depending on the applicable booking conditions.

If Nidhibon is required to cancel a confirmed booking due to operational reasons, technical issues, safety concerns, natural events, government restrictions or other circumstances beyond reasonable control, the resort will contact the customer and provide an appropriate resolution. Where a refund is applicable, it will be processed according to the circumstances and the payment made for the affected booking.

Approved refunds will generally be processed through the original payment method used during the booking. The time required for the refund to appear in the customer's bank account, card or payment account may depend on the relevant payment gateway, bank or financial institution. Nidhibon will not be responsible for delays caused by third-party payment providers or financial institutions.

If a customer believes that an incorrect amount has been charged or encounters an issue with a payment or reservation, they should contact Nidhibon with the booking reference and relevant payment details. The matter will be reviewed and, where appropriate, the necessary correction or refund will be processed.

Once a refund has been initiated by Nidhibon, the customer may receive a confirmation through the registered email address or phone number. Refund eligibility remains subject to the terms applicable to the original booking.

By completing an online reservation through the Nidhibon website, customers acknowledge that they have reviewed and accepted the applicable cancellation and refund conditions associated with their selected booking.